Trust & Safety
Occasio is a curated marketplace, not an open listing site. Three commitments hold the whole thing together, and they apply to every event, every host, and every ticket.
No event goes live without admin review. Listings move through DRAFT → PENDING → APPROVED before they appear in search or on a city page. Rejected listings get a written reason and a path to resubmit.
Source: Admin moderation workflow
Before a host receives a single dollar, they complete identity and bank verification through Stripe Connect: government ID, tax ID (SSN or EIN), and a bank account in their legal name. KYB applies for business entities.
Source: Host Agreement §1: Eligibility
Each event lists one of five refund policies (None, 24-hour, 48-hour, 7-day, or Flexible) chosen by the host at creation time. If a host cancels an event, every attendee is refunded in full, sales tax included, with no action required.
Source: Host Agreement §5 & §7.4
Row-level security on every database table. QR tickets are HMAC-signed and verified with timing-safe comparison. No behavioral cookies, no ad networks, no resale of your information to third parties.
Source: Privacy Policy §3 & §5
If a listing misrepresents what it's selling, a host behaves badly, or you see something that doesn't belong on the platform, tell us. Include the event link or host handle and a sentence on what's wrong.
For legal or safety escalations: legal@occasio.events
The legal documents are the binding source of truth. If anything on this page seems to conflict with them, the legal documents win.